This Privacy Policy explains how LOX Capital ("LOX", "we", "our", or "us") collects, uses, shares, and protects personal information in connection with our public website, investor onboarding workflows, compliance review processes, investor portal, and related communications. By using our site, submitting onboarding information, or accessing portal services, you acknowledge the practices described below.
This policy applies to personal information we collect from website visitors, prospective investors, approved investors, service contacts, and other individuals who interact with LOX through our website, forms, email communications, onboarding processes, investor portal, or electronic documents. It does not govern third-party services or websites that may be linked from our site.
Direct information. We may collect information you provide directly, including your name, email address, phone number, country or tax residence, investor category, indicative investment amount, communications, acknowledgements, and other information submitted through inquiry forms, onboarding steps, or support requests.
Compliance / KYC / AML information. Where required for onboarding, due diligence, investor verification, anti-money laundering review, sanctions screening, source-of-funds review, or related compliance procedures, we may collect or receive identity, residency, tax, corporate ownership, beneficial ownership, and supporting due diligence information. Sensitive KYC and AML documents are not stored through the public website interface and are handled through secure channels designated by LOX or its service providers.
Technical and usage information. We may collect technical information such as IP address, browser type, device information, operating system, language settings, page visits, timestamps, referring URLs, interaction data, and security-related log information when you use our website or portal.
Account and workflow information. We may generate or maintain onboarding status records, portal access records, communication preferences, document delivery logs, subscription or redemption workflow records, investor identifiers, acknowledgement logs, instruction history, support history, account administration records, and internal notes reasonably necessary to administer services and comply with legal obligations.
We may use personal information to provide requested services, operate and improve our website and investor portal, assess onboarding and investor eligibility, conduct onboarding and compliance checks, communicate with you, provide account administration, deliver statements and notices, process investor workflow requests, maintain business records, comply with legal and regulatory obligations, maintain fraud prevention, audit, security, and operational controls, detect fraud or misuse, protect our systems, and establish, exercise, or defend legal rights.
We may share information with affiliates, administrators, professional advisers, technology providers, identity verification or compliance vendors, communications providers, hosting or security providers, analytics providers, and other service providers that assist us in operating the website, onboarding investors, administering accounts, or satisfying legal obligations. We may also disclose information where required for compliance, legal process, sanctions screening, law enforcement requests, dispute resolution, transaction processing, or risk management. We may also disclose information in connection with a merger, acquisition, restructuring, asset sale, or transfer of all or part of our business, subject to appropriate confidentiality, legal, or operational protections where applicable. We do not sell personal information for marketing purposes.
Your information may be processed, accessed, or stored in jurisdictions outside your home jurisdiction, including by service providers engaged by LOX. Where cross-border processing occurs, we take reasonable steps to ensure information is handled in a manner consistent with applicable legal requirements and appropriate operational safeguards.
We may use cookies, similar technologies, and limited analytics or monitoring tools to support site functionality, security, fraud prevention, traffic measurement, and performance improvement. Some browser settings may allow you to manage cookies directly, but restricting cookies may affect portions of the website or portal.
We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. These measures may include access controls, encryption, secure communications channels, vendor diligence, and operational controls. Email and internet communications may not always be secure, and sensitive materials should be submitted through LOX-approved channels where requested. No system can be guaranteed fully secure, and you should use appropriate care when communicating electronically with us.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including investor onboarding, account administration, compliance review, dispute resolution, recordkeeping, and legal or regulatory obligations. Retention periods may continue after an application is declined or an investor relationship ends where records are needed for lawful operational, compliance, or evidentiary purposes.
Depending on the jurisdiction that applies to you, you may have rights to request access to personal information, correction of inaccurate information, deletion, objection or restriction of certain processing, or withdrawal of consent where processing is based on consent. These rights are not absolute and may be limited where retention or processing is required for compliance, legal, contractual, or security purposes.
Our website or communications may reference third-party websites, platforms, or services. We are not responsible for the privacy, security, or content practices of third parties, and you should review their policies separately before providing information or using their services.
We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or product changes. Updated versions will be posted on this page with an updated effective date where appropriate. Your continued use of the website, onboarding services, or investor portal following an update indicates acceptance of the revised policy to the extent permitted by law.
If you have questions about this Privacy Policy, our data handling practices, or a privacy-related request, please contact us at ops@lox.capital or investor@lox.capital.